Refund policy

We want you to love your Gruff & Wetmore apparel. If you’re not completely satisfied with your purchase, we’re here to help.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be:

  • unworn and unused
  • unwashed
  • in its original condition
  • with original tags attached (if applicable)
  • accompanied by proof of purchase

Please contact us at contact@gruffandwetmore.com before returning any item. Returns sent without prior authorization will not be accepted.


Return Shipping

If your return is approved because you changed your mind or no longer want the item, you are responsible for the return shipping costs.

Original shipping charges are non-refundable.


Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • your order number
  • a description of the issue
  • clear photos showing the problem

If the issue is confirmed, we will gladly provide a replacement or issue a full refund at no additional cost.


Quality Concerns

If you believe there is a quality issue with your order, please contact us with photos of the product.

We review every case individually and will work with our production partner to determine the appropriate resolution.


Exchanges

We do not offer direct exchanges.

If you would like a different size or design, please contact us first. Depending on the situation, we may recommend returning your original item and placing a new order.


Non-Returnable Items

The following items cannot be returned:

  • worn or washed apparel
  • items damaged through normal wear or misuse
  • gift cards
  • final sale items


European Union Customers

If your order is delivered within the European Union, you have the right to cancel or return your purchase within 14 days in accordance with applicable consumer protection laws.

Items must be unused and returned in their original condition.


Refunds

Once your returned item has been received and inspected, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If you haven’t received your refund within 15 business days after approval, please contact us at contact@gruffandwetmore.com.